Tuesday, July 19th, 2022 - Monitask

An increasing number of companies are adopting monitoring software to promote productivity and limit employee time theft. Monitoring activities span the gambit of recording work calls and accessing email communications to tracking work hours and app usage. But many employees are concerned about the scope of such software and the increased opportunity it could provide for employers to undermine workers’ rights to privacy.

This concern is based on how some such products can be installed and used by employers without employees’ knowledge or consent. Some companies have also already been found to illicitly collect personal employee data or install spyware to track employee activity even outside of work hours. Such practices amount to spying.

And according to Monitask, a company specialising in the development of monitoring software, employee monitoring should never cross over into spying. In order to prevent surreptitious monitoring activities on the part of employers, companies like Monitask ensure that their software can only gather data – and employers can only access such data – with the express knowledge and consent of employees. Safeguards are put in place through the likes of manual employee logins and enabling employees to control when and to what extent tracking functions can be activated.

According to Monitask’s website, responsible monitoring can assist managers in effectively identifying workflow issues, recognising possibly underperforming employees, and rewarding good workers without ever undermining employees’ privacy and autonomy. Monitoring software is also valuable for identifying security breaches or copyright infringements, preventing cyber harassment, and safeguarding both employers and employees in case of legal action.

There are many benefits for both employers and employees in adopting monitoring software. The key, though, is to uphold the utmost transparency and draw a clear line when it comes to monitoring for security and productivity purposes versus spying for undue ends.

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With the rise of remote work and the tools to manage it, employers must be careful their attempts to manage worker productivity don't intrude on privacy.

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