Monevation announced today the launch of its new chatbot solution. The solution called DING allows business and individuals to operate an AI Chatbot for business. It presently supports eight major messaging platforms including Messenger, Kik, Telegram, Line, Viber, Skype, Slack and Webchat with a focus on customer engagement.
Mr Graham Chee, said, “The design of the network interfaces and functional capabilities have our end users in mind.” Streamlined and intuitive, the new system covers all aspects of creating, deploying, maintaining bots. The robust FAQ engine which provides a relevant response to user's queries supported by proprietary Natural Language Program algorithms. Customer service and support is a major area we are focusing on providing secure plug-and-play functionality around this.
A lot of small and medium organizations have similar or more acute customer response and engagement needs compared to large enterprises, as their businesses are growing faster. They, however, do not have the necessary manpower or budgets to provide a full bench of customer service and support. Traditionally organizations have depended on old age communications mechanisms like phone, email and SMS and staffing human functions to handle various channels for customer relationship management with minimal automation in this crucial process. They continue their struggle in effectively handling customer interactions.
Initially, the DING solution bot launch includes:
- Business cybersecurity awareness and alerts for boards, management and staff
- Money and financial services education
- Business Advisory bot to answer your fundamental questions on starting a business
- Concierge for real estate and property
Business can use Ding functionality for client service and acquisition through to the launch of new product and services. It is now much more straightforward to message and receive an immediate response to a question or inquiry than call and wait in the message line for the next available operator.With access now 24/7 through the Ding Bot, clients can receive readily available answers and can request further personalised follow-up. The Ding focus is solving actual functional use-cases via chatbots and help businesses to deploy these solutions with the least effort and investment. Also, on top of that help them to monitor the effectiveness of the bots they build with relevant and real-time metrics.